Privacy Policy

When you contact us for water damage restoration, we collect the details you give us: your name, phone number, email address, service address, and a description of the water issue. If you file an insurance claim through us, we may also collect your policy number and claim details.

Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit. We use cookies and similar tools to gather this data.

We use your contact and service information to schedule your water damage inspection, dispatch our technicians, provide an estimate, and complete the restoration work. We also use it to follow up on your project, answer your questions, and process any warranty claims.

We may use your email or phone number to send you appointment reminders, service updates, and occasional offers related to our restoration services. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email.

Our website uses cookies to remember your preferences and to understand how visitors move through our pages. Cookies are small text files stored on your device. They help us improve site speed, content, and your overall experience.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended. We do not use cookies to collect sensitive information like payment card details.

We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data about your visits, including which pages you view and how long you stay. This helps us see what information is most helpful to homeowners like you.

We may also use third-party scheduling, chat, or review platforms. These providers have their own privacy policies, and we encourage you to review them. We do not sell your personal information to any third party.

We share your information only when it is needed to complete your restoration project. That includes sharing details with our technicians, subcontractors, and your insurance company if you ask us to handle a claim. We require these partners to protect your information and use it only for the services we request.

We may disclose information if required by law, such as in response to a court order, subpoena, or legal process. We may also share information to protect the rights, property, or safety of our company, our customers, or others. If our business is sold or merged, your information may be transferred as part of that transaction.

We keep your personal information for as long as we need it to provide services, manage warranties, and meet legal and accounting requirements. For example, we retain project records for the length of any applicable workmanship warranty plus a reasonable period afterward.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your information, we will do so unless we are required by law to keep it.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for employees who need the data to do their jobs, and encrypted connections for online forms.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you ever suspect a problem with your information, call us right away at (833) 321-7153.

You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate details, delete information we no longer need, or restrict how we use it. California residents may have additional rights under state privacy laws.

To make a request, contact us using the phone number or email below. We will respond within the time required by law. We may need to verify your identity before we act on your request. You will not be charged for making a reasonable request.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us so we can delete it.

If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new version on this page and update the effective date at the top.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.